In temporary: We’ve seen a lot of tales up to now about respected retailers sending clients the improper or pretend graphics playing cards (or one thing else totally). It often ends with the businesses apologizing and rectifying the state of affairs, however an on-line vendor just isn’t solely disputing one of these claims, it’s additionally posting about it on social media.
According to a put up on the Pcmasterrace subreddit by a person known as adowad, Overclockers UK, one of the biggest on-line PC retailers within the United Kingdom, returned an RTX 3050 despite the fact that he had sent the corporate an Inno3D RTX 4070 Ti for RMA.
Rma’d my 4070ti with OVERCLOCKERS and obtained this in return please advise
byu/adowad inpcmasterrace
Companies have a tendency to reply with generic “we’re investigating the matter” traces in instances like these, however it appears Overclockers is so adamant that it did nothing improper that the corporate posted a prolonged message on X/Twitter defending itself.
Overclockers first factors out that, primarily based on the picture on Reddit, this RTX 3050 graphics card is probably going an OEM mannequin that will have been solely manufactured and distributed by the model to be used in its personal PCs, which means the retailer would by no means have stocked this explicit card.
The different piece of proof is the burden. Overclockers says the bundle was reported to be 500g when returned to the corporate, however the weight of an inno3d 4070Ti is 1.2kg, so no matter was sent was apparently 700g lighter.
Finally, the agency says the worth of the merchandise it sells means enhanced safety measures are in place, making certain that tampering with customer returns and bringing in merchandise from the surface just isn’t doable.
We are conscious of a Reddit thread by person ‘adowad’ on the PCMR sub reddit the place an inno3d 4070Ti was RMA’d and allegedly a Dell Optiplex 3050 returned to the customer. It is accused Overclockers UK have deceived the customer out of a defective inno3d 4070Ti, which had been returned…
– Overclockers UK (@OverclockersUK) April 9, 2024
There’s so much of debate about what occurred right here and who’s at fault. Some are siding with the Redditor, others with Overclockers.
While Overclockers is pointing in direction of the bundle’s weight because the smoking gun, adowad says he by no means weighed the RTX 4070 Ti, and that it was the supply service that did it on the depot. Moreover, the RTX 3050 bundle he obtained weighed 100g in line with the courier service, when in actuality it was a lot heavier.
adowad posted an replace within the final hour stating that Overclockers desires to work with him on the matter. They additionally supplied particulars for if he needs to start out claims proceedings and call the police. It appears the corporate desires to research the burden discrepancy supplied by the courier to see if it may be clarified in writing.
We’ve seen many instances the place folks have obtained the improper or pretend graphics playing cards. In January, we heard that Amazon offered an RTX 4090 with an RTX 4080 GPU and fried elements. Amazon additionally sent a customer a putty-filled RTX 3060 Ti in 2022 and would not exchange it with an actual one. There was additionally the case of Newegg refunding a customer who obtained an RTX 4090 field full of weights. The firm beforehand needed to make modifications to its inner return course of following a public dispute with well-liked {hardware} fanatic and YouTuber Steve Burke from Gamers Nexus.
With extra tales like these arriving on a regular basis, it appears one of the best course of motion is to file the opening of costly pc {hardware} simply to make certain.
