Telegram founder Pavel Durov introduced Wednesday that users on the chat app with personal accounts can now convert them into business accounts. This provides users the power to checklist data equivalent to location and opening hours, which may be useful for small cafes and store homeowners.
Some of the opposite options for business accounts contain organizing chats with colour labels, utilizing automated greetings or away messages, and shortcuts for fast replies. On his channel, Durov mentioned that Telegram plans to launch extra business options this month together with a manner to combine AI-powered chatbots for customer support.
“Telegram Business accounts will likely be ready to seamlessly add chatbots as their invisible secretaries to reply to all or sure chats. With AI, these chatbots can carry customer support automation to a wholly new stage,” he mentioned.
Telegram is making an attempt to compete with WhatsApp Business, which crossed the mark of 200 million month-to-month lively users final yr, with these new options. Meta-owned WhatsApp launched many business-facing options final yr together with personalised buyer messages and flows to full e-commerce transactions with out leaving the app.
Over the final two years, Telegram has targeted on growing its business by premium subscriptions, self-custodial crypto pockets, and public sale of premium usernames. The chat app, which has greater than 800 million users throughout the globe, can also be planning to launch its advert platform this month with a revenue-sharing program for channels.
